1. What happens once I’ve placed my order?

Once you place your order and your payment has been received, you will receive an automated email confirming receipt of your order and the relevant items will be reserved.  

Once we have confirmed availability of the items, you will receive an email confirming acceptance of your order.  Order acceptance is not automated so will be processed during business hours only.  Our online store business hours are 9:00 – 17:00 Mon – Sat.

Once the order has been accepted we will pack and dispatch your order.

2. How can I be sure an item won’t sell out before I check out?

Items are only reserved once you complete your purchase. As stock is one-of-a-kind, we recommend checking out quickly if you love something.

3. How much does shipping cost?

We charge a flat rate of R75 for shipping to a Courier Guy Locker or R89 for shipping to your door.   We offer free shipping on orders over R800.

4. How long does delivery take?

Delivery typically takes 3 – 5 business days.  

5. How do I track my order?

Once your order has been dispatched, you will receive a notification from The Courier Guy with a link to track your order.

6. Do you offer international shipping?

Currently, we only ship within South Africa.

7. What payment methods do you accept?

We accept credit/debit card payments via the Payfast gateway and Buy Now, Pay Later payments via Payflex.

8. Where do your clothes come from?

We buy clothes directly from the public at our three stores in Honeydew, Centurion and Vanderbijlpark.  Most of our winter jackets and coats are bought in bulk from an importer.

9. What condition are your items in?

All items are second-hand but carefully inspected for quality. 

10. How do your sizes work?

Each listing description includes a size.  This size is usually obtained from the label.  If there is no label we will attempt to determine the approximate size (S/M/L/XL).  Since items are pre-owned, fit may vary from the label due to washing or brand differences. We note if something seems not true to size and provide measurements when possible, but we cannot guarantee exact fit.  

11. What is your return policy?

If you receive an incorrect, damaged, or defective item, please notify us in writing at online@secondchanceclothing.co.za within 24 hours of delivery and include clear photographs. Within five business days of the defect being confirmed, we will arrange the return, at our cost.  We will then process the agreed refund within fifteen business days of receiving the returned goods.

12. How do I contact support?

You can reach us via email at online@secondchanceclothing.co.za.