1. COMMITMENT TO PRIVACY

Bekwell Investments t/a Second Chance Clothing (Pty) Ltd (“we”, “us”, “our”) is committed to protecting the privacy and Personal Information of users of this Website and our online second-hand clothing store. We process Personal Information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and all other applicable laws.

2. COLLECTION OF PERSONAL INFORMATION

We may collect Personal Information directly from you or automatically when you use our Website. Information provided by you includes full name and surname, email address, contact number, delivery and billing address, account login details and information submitted through enquiries or customer support. Transactional Information may also be collected including purchase history, Order details, returns and exchanges and payment related information and confirmations (processed via secure third-party providers). Information which is automatically collected includes your IP address, device and browser information, usage data and browsing behaviour and cookies and tracking technologies.

3. PURPOSE OF PROCESSING

We process Personal Information for the following purposes:

• To create and manage user accounts 
• To process, fulfil, and deliver orders 
• To provide customer support and handle queries 
• To administer returns, refunds, and exchanges 
• To improve our website functionality and user experience 
• To detect and prevent fraud and abuse 
• To comply with legal and regulatory obligations 
• To conduct direct marketing, in terms of the applicable law or where consent has been obtained 

4. LEGAL BASIS FOR PROCESSING

We process Personal Information in respect of the performance of a contract (such as fulfilling your Order), compliance with legal obligations, legitimate business interests (such as fraud prevention, service improvement) and you consent (particularly in respect of direct marketing and non-essential cookies).

5. DIRECT MARKETING

We will only send electronic marketing communications where you have consented (opted-in) or you are an existing customer and have not opted out. 

Marketing communications may include promotions and discounts, product recommendations and new arrivals and curated collections. 

You may opt out at any time by clicking the unsubscribe link in communications or contacting us directly. We will honour opt-out requests as soon as reasonably practicable. 

We may use your purchase history and browsing behaviour to personalise marketing content. You have the right to object to such processing.

6. COOKIES AND TRACKING

We use cookies and similar technologies to enable website functionality, improve performance and analytics and support marketing and remarketing. Non-essential cookies will only be used with your consent. Further details are set out in our Cookie Policy.

7. DISCLOSURE OF PERSONAL INFORMATION

We may disclose Personal Information to payment service providers, courier and logistics partners, IT service providers and hosting platforms, marketing and analytics providers, professional advisors and regulatory authorities, where required by law. All third parties are required to maintain appropriate confidentiality and security safeguards.

8. CROSS-BORDER TRANSFERS

Your Personal Information may be transferred to service providers located outside South Africa. We will ensure that such transfers are subject to appropriate safeguards or you have consented to the transfer.

9. INFORMATION SECURITY

We implement appropriate, reasonable technical and organisational measures to protect Personal Information against loss, unauthorised access and interference or disclosure. Despite these measures, no system is completely secure, and we do not guarantee absolute security.

10. RETENTION OF PERSONAL INFORMATION

We retain Personal Information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal, tax, and accounting obligations and resolve disputes and enforce agreements. Thereafter, information will be securely deleted or anonymised.

11. YOUR RIGHTS

You have the right to access your Personal Information, request correction or deletion , object to processing, withdraw consent at any time and lodge a complaint with the Information Regulator. Requests may be submitted to our Information Officer using the details below.

12. DATA BREACHES

In the event of a security breach affecting your Personal Information, we will take immediate steps to mitigate the impact, notify affected users where required and report the breach to the Information Regulator where applicable. 

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. CHILDREN

We do not knowingly collect Personal Information from individuals under the age of 18 without appropriate consent.

15. AMENDMENTS

We reserve the right to amend this Privacy section at any time. Updated versions will be published on the website and will take effect upon publication.

16. INFORMATION OFFICER

Name: Troy Maidwell
Email: info@secondchanceclothing.co.za
Address: 1 Bition Minipark, Cranberry Road, Honeydew

17. DISCLAIMER 

To the fullest extent permitted by law, you acknowledge that the provision of Personal Information is voluntary but necessary for transacting. Failure to provide required information may result in the inability to process Orders. You assume the risk of transmitting information electronically, subject to our security obligations above.